WHO WE SERVE
From independent practices and specialty clinics to multi-location organizations, contact centers, hospitals and health systems, PatientCom provides intelligent communication technology that can adapt to the needs of different healthcare environments.
ONE INTELLIGENT COMMUNICATION PLATFORM
Hospitals
Medical Groups
PatientCom
Specialty Care
Pharmacies
One intelligent communication platform. Across the healthcare ecosystem.
BUILT ACROSS HEALTHCARE
Different healthcare organizations have different workflows, teams and communication demands. PatientCom brings messaging, AI, automation, outreach, workflows and analytics together in a flexible platform designed to support those differences.
Hospitals & Health Systems
Support patient communication across access, scheduling, outreach, contact center operations, follow-up and enterprise workflows.
Medical Groups & Physician Practices
Connected tools for appointment communication, patient messaging, outreach and staff workflows.
Specialty Practices
Intelligent messaging, automation, AI Agents and staff escalation for specialty workflows.
Dental & Oral Health
Reminders, confirmations, rescheduling, two-way messaging, outreach and follow-up.
Pharmacies & Medication Services
Medication-related communication, patient requests, outreach and staff follow-up.
Outpatient & Ambulatory Care
Communication for urgent care, surgery centers, imaging, infusion and diagnostics.
Behavioral & Mental Health
Flexible tools for appointment communication, patient requests and administrative workflows.
Rehabilitation & Therapy
Ongoing appointment communication, scheduling needs, engagement and follow-up.
Aesthetics & Wellness
Appointment communication, campaigns, messaging and ongoing patient engagement.
Home, Senior & Continuing Care
Communication workflows across home health, hospice, senior and continuing-care environments.
SPECIALTY CARE
PatientCom can support communication workflows across a wide range of medical specialties while giving organizations the flexibility to configure communication around their operational needs.
PRIMARY & GENERAL CARE
Primary Care · Family Medicine · Internal Medicine · Concierge Medicine · Geriatric Medicine
SPECIALTY MEDICINE
Cardiology · Gastroenterology · Neurology · Pulmonology · Endocrinology · Nephrology · Urology · Rheumatology · Allergy & Immunology · Infectious Disease · Sleep Medicine · Pain Management
ONCOLOGY & COMPLEX CARE
Oncology · Hematology · Cancer Centers · Infusion Centers · Radiation Oncology
SURGICAL & MUSCULOSKELETAL
Orthopedics · General Surgery · Specialty Surgery · Sports Medicine · Podiatry · Physical Medicine & Rehabilitation
WOMEN’S & CHILDREN’S HEALTH
OB/GYN · Women’s Health · Fertility & Reproductive Medicine · Maternal-Fetal Medicine · Pediatrics · Pediatric Specialty Care
EYE, EAR & RELATED SPECIALTIES
Ophthalmology · Optometry · ENT / Otolaryngology · Audiology
SKIN, AESTHETICS & WELLNESS
Dermatology · Cosmetic Dermatology · Plastic Surgery · Cosmetic Surgery · Med Spas · Medical Aesthetics · Wellness Clinics · Weight Management
DENTAL COMMUNICATION
PatientCom gives dental organizations intelligent communication tools for appointment reminders, confirmations, rescheduling, patient messaging, campaigns and follow-up.
General Dentistry
Dental Groups
Orthodontics
Oral & Maxillofacial Surgery
Periodontics
Endodontics
Pediatric Dentistry
Prosthodontics
Appointment Reminders
Confirmations
Rescheduling Requests
Two-Way Messaging
Automated Outreach
Patient Follow-Up
COMPLEX COMMUNICATION. CONNECTED EXPERIENCE.
Specialty care often involves frequent appointments, ongoing communication, scheduling needs and multiple teams. PatientCom helps bring those interactions into a connected communication environment while allowing staff to remain involved when patients need additional assistance.
Appointment Communication
Scheduling Requests
Automated Outreach
Patient Questions
Staff Escalation
Follow-Up
Patient Outreach → Patient Response → Intent Understanding → Workflow Action → Staff Follow-Up
PHARMACY COMMUNICATION
PatientCom can support communication workflows for pharmacies and medication services by helping teams manage patient requests, proactive outreach, follow-up and conversations requiring staff attention.
Retail Pharmacies
Independent Pharmacies
Specialty Pharmacies
Hospital Pharmacies
Infusion Pharmacies
Medication Management Programs
Patient Messaging
Automated Outreach
Prescription-Related Requests
Follow-Up Communication
AI-Assisted Conversations
Staff Escalation
PATIENT ENGAGEMENT BEYOND TRADITIONAL CARE
PatientCom gives med spas, aesthetic practices, cosmetic practices and wellness organizations tools to manage appointment communication, two-way messaging, automated outreach, campaigns and ongoing engagement from one connected platform.
Med Spas
Medical Aesthetics
Cosmetic Dermatology
Plastic Surgery
Cosmetic Surgery
Wellness Clinics
Appointment Communication
Two-Way Messaging
Campaigns
Automated Follow-Up
Client Engagement
AI Agents
ACROSS THE CONTINUUM OF CARE
Urgent Care Centers
Ambulatory Surgery Centers
Imaging & Radiology Centers
Diagnostic Centers
Laboratories
Dialysis Centers
Behavioral Health Organizations
Mental Health Practices
Substance Use Treatment Programs
Physical Therapy
Occupational Therapy
Speech Therapy
Rehabilitation Centers
Home Health
Hospice & Palliative Care
Senior Care Organizations
Skilled Nursing Facilities
Assisted Living
Occupational Health
Employee Health Services
Care Management Organizations
FLEXIBLE BY DESIGN
PatientCom combines a core set of communication capabilities that can support different healthcare environments, specialties and operational models.
Unified Patient Inbox
Bring conversations and communication history into one connected experience.
SMS & Voice AI Agents
Support routine patient communication through intelligent conversational technology.
Automated Outreach
Automate appropriate reminders, campaigns and follow-up.
Workflow Automation
Turn patient communication into operational next steps.
EHR & API Integrations
Connect communication with the healthcare technology surrounding it.
Analytics
Understand communication activity, intent, engagement and operational trends.
FROM PRACTICES TO ENTERPRISE HEALTHCARE
PatientCom’s connected communication approach can support organizations with different operational structures—from focused specialty practices to complex healthcare enterprises.
Independent Practice
Multi-Location Practice
Medical Group
Contact Center
Hospital & Health System
FIND YOUR PATIENTCOM SOLUTION
See how PatientCom can support the communication needs of your healthcare organization, specialty or care environment.
Backed by 25+ years of healthcare communication and contact center experience.