THE PATIENTCOM PLATFORM
Connect Every Conversation. Simplify Every Interaction.
PatientCom brings patient communication, intelligent automation, AI-powered engagement and operational workflows together in one connected healthcare communication platform. Give patients simpler ways to communicate while giving your teams the context, technology and intelligence to respond efficiently.
Backed by 25+ years of healthcare communication and contact center experience.
CONNECTED COMMUNICATION LAYER
Patient
PatientCom
Systems
AI Agents
Workflows
Analytics
BUILT AROUND THE PATIENT CONVERSATION
Communication Shouldn’t Live in Silos.
Patient interactions often span multiple teams, workflows and systems. PatientCom creates a connected communication layer that helps healthcare organizations manage those interactions from one platform while maintaining the context needed to move each conversation forward.
Unified Patient Inbox
Centralize patient conversations, history, unread activity, follow-up needs and staff responses in one organized workspace.
AI Agents
Use SMS and Voice AI Agents to understand needs, automate routine interactions, initiate workflows and escalate staff assistance.
Automated Outreach
Automate reminders, confirmations, billing communication, follow-up and routine patient outreach.
Campaign Management
Create targeted campaigns with reusable templates, scheduling, delivery tracking and workflow automation.
Patient Access
Capture and intelligently route appointment, scheduling, billing, prescription and other patient communication needs.
Analytics & Reporting
Gain visibility into communication activity, engagement, AI interactions, operational trends and workflow performance.
UNIFIED PATIENT COMMUNICATION
Give Every Conversation Context.
PatientCom brings inbound and outbound communication, AI interactions and staff activity into organized patient conversation threads.
Complete Conversation History
Unread & Follow-Up Management
Intent Detection
Staff Responses
AI-Assisted Activity
Escalation Management
Connected Workflows
Unified Patient Inbox
7 require attention
A. Rodriguez · Appointment Support
I need to move tomorrow’s appointment. Is there anything available later this week?
AI IDENTIFIED RESCHEDULING INTENT
Available appointment options prepared for staff review.
CARE TEAM
I can help with that. I’m checking availability and will send options shortly.
INTELLIGENT AUTOMATION
Turn Patient Communication Into Action.
PatientCom doesn’t simply deliver messages. Intelligent workflows help interpret patient responses, identify intent and move communication into the appropriate next step.
Patient Interaction
Intent Identified
AI or Workflow Action
Operational Request
Staff Assistance When Needed
Appointment confirmation · Rescheduling · Billing questions · Prescription requests · General patient inquiries
PATIENT OUTREACH
Make Routine Outreach Anything But Routine.
Automate appointment reminders, confirmations, billing communication, patient follow-up and targeted campaigns with reusable message templates, scheduled campaigns, communication status and patient-response workflows.
Campaign Management
Scheduled outreach
Upcoming Appointment Reminder · Message template · Scheduled
Outstanding Balance Outreach · Patient responses · Active workflow
Annual Patient Follow-Up · Delivery status · Ready to review
ANALYTICS
See What’s Happening Across Patient Communication.
PatientCom Analytics provides visibility into messaging activity, delivery performance, patient engagement, campaign activity, AI interactions, patient intent trends, escalations, follow-up activity and operational communication trends.
Communication Activity Overview
Messaging activity
Patient engagement
AI interactions
Follow-up activity
CONNECTED HEALTHCARE TECHNOLOGY
Connect PatientCom to the Systems That Power Your Organization.
PatientCom supports EHR integrations and flexible API integrations so patient communication can stay connected to the systems your organization already relies on.
Explore Integrations
CONNECT WITH PATIENTCOM
Bring Your Patient Communication Together.
See how PatientCom can help your organization connect communication, AI, automation and actionable intelligence in one platform.
Request a Demo
Backed by 25+ years of healthcare communication and contact center experience.