PATIENTCOM SOLUTIONS
Every healthcare organization communicates differently—but the need to keep patients informed, engaged and connected remains the same. PatientCom brings intelligent communication, AI, automation and operational workflows together to support healthcare teams across the patient journey.
CONNECTED HEALTHCARE COMMUNICATION
Patients
PatientCom
Patient Access · Clinical Practices · Contact Centers · Scheduling · Billing
BUILT FOR HEALTHCARE OPERATIONS
PATIENT ACCESS
Make it easier for patients to communicate what they need while intelligently routing appointment, scheduling, billing, prescription and general requests toward the appropriate workflow or team.
CONTACT CENTERS
Extend patient communication beyond the phone with unified messaging, AI Agents, automated outreach and conversation visibility that helps contact center teams manage interactions more efficiently.
APPOINTMENT COMMUNICATION
Automate appointment reminders, confirmations, cancellation communication, rescheduling requests and follow-up while helping teams identify patients requiring additional assistance.
BILLING COMMUNICATION
Keep patients informed through structured billing outreach, balance communication, automated reminders and workflows that identify billing questions requiring staff attention.
PATIENT ENGAGEMENT
Create consistent communication across the patient journey through personalized outreach, two-way messaging, AI-powered conversations, campaigns and automated follow-up.
HEALTHCARE OPERATIONS
Connect communication activity with workflows, staff queues, analytics and enterprise systems so patient interactions can lead to meaningful operational action.
Explore the PatientCom Platform
BUILT FOR HEALTHCARE
PatientCom supports communication needs across a wide range of healthcare organizations, specialties and care environments. From individual practices to complex multi-location organizations, PatientCom provides flexible communication technology that can adapt to the way your teams work.
Hospitals & Health Systems
Hospitals · Health Systems · Academic Medical Centers · Community Hospitals · Specialty Hospitals · Outpatient Hospital Departments · Multi-Location Healthcare Organizations
Physician & Medical Practices
Primary Care Practices · Family Medicine · Internal Medicine · Multi-Specialty Medical Groups · Independent Physician Practices · Specialty Physician Practices · Concierge Medicine
Specialty Care
Oncology & Cancer Centers · Cardiology · Orthopedics · Neurology · Gastroenterology · Endocrinology · Pulmonology · Nephrology · Rheumatology · Urology · ENT / Otolaryngology · Allergy & Immunology · Infectious Disease · Pain Management
Women’s & Children’s Health
OB/GYN Practices · Women’s Health Centers · Fertility & Reproductive Medicine · Maternal-Fetal Medicine · Pediatrics · Pediatric Specialty Practices
Dental & Oral Health
General Dentistry · Dental Groups · Orthodontics · Oral & Maxillofacial Surgery · Periodontics · Endodontics · Pediatric Dentistry · Prosthodontics
Pharmacy & Medication Services
Retail Pharmacies · Specialty Pharmacies · Hospital Pharmacies · Infusion Pharmacies · Medication Management Programs
Outpatient & Ambulatory Care
Urgent Care Centers · Ambulatory Surgery Centers · Imaging & Radiology Centers · Diagnostic Centers · Infusion Centers · Dialysis Centers · Laboratory Services
Behavioral & Mental Health
Behavioral Health Organizations · Mental Health Practices · Psychiatry Practices · Psychology Practices · Counseling Centers · Substance Use Treatment Programs
Rehabilitation & Therapy
Physical Therapy · Occupational Therapy · Speech Therapy · Rehabilitation Centers · Chiropractic Practices · Sports Medicine
Dermatology, Aesthetics & Wellness
Dermatology Practices · Med Spas · Medical Aesthetics Practices · Plastic Surgery Practices · Cosmetic Surgery Centers · Wellness Clinics · Weight Management Clinics
Home, Senior & Continuing Care
Home Health Organizations · Hospice & Palliative Care · Senior Care Organizations · Skilled Nursing Facilities · Assisted Living Communities · Long-Term Care Organizations
Additional Healthcare Services
Sleep Centers · Vision & Ophthalmology Practices · Optometry Practices · Hearing & Audiology Centers · Podiatry Practices · Occupational Health · Employee Health Services · Population Health Programs · Care Management Organizations
01 BEFORE CARE
Outreach · Appointment reminders · Confirmations · Scheduling communication · Patient questions
02 ACCESS & COORDINATION
Patient requests · AI conversations · Staff escalation · Rescheduling · Workflow routing
03 ONGOING COMMUNICATION
Follow-up · Billing communication · Prescription requests · Patient engagement · Campaign outreach
04 OPERATIONAL INTELLIGENCE
Analytics · Intent trends · Engagement activity · Follow-up visibility · Communication performance
SUPPORT THE PEOPLE BEHIND THE COMMUNICATION
Unified communication, AI, automation and analytics help different teams work from connected information instead of isolated communication channels.
One connected communication workspace
Patient Access Teams · Contact Center Teams · Front Office Teams · Scheduling Teams · Billing Teams · Practice Operations · Healthcare Administrators · Communication Teams
PatientCom combines configurable communication workflows, AI-powered engagement, campaign management, analytics, EHR connectivity and API integrations to support different healthcare environments without forcing every organization into the same communication model.
Configurable Workflows · EHR Integrations · API Integrations · AI Agents · Analytics · Multi-Location Operations
Whether you’re supporting a specialty practice, multi-location medical group, patient access operation or health system, PatientCom brings the technology and healthcare communication experience to help keep your patients connected.
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Backed by 25+ years of healthcare communication and contact center experience.