• PATIENTCOM CAPABILITIES
PatientCom brings patient communication, AI Agents, automation, outreach, operational workflows, integrations and analytics together in one connected platform—giving healthcare organizations the capabilities to communicate more intelligently while helping teams manage the work behind every interaction.
One connected platform. Across the patient communication journey.
Communicate
Understand
Automate
Connect
Measure
• PATIENT COMMUNICATION
Give healthcare teams connected tools to manage patient conversations, responses and communication history without forcing staff to work across disconnected channels.
Unified Patient Inbox
Bring patient conversations, AI interactions and staff communication into a connected inbox with conversation context and history.
Two-Way Messaging
Allow patients and staff to communicate through conversational messaging rather than limiting outreach to one-way notifications.
Conversation Threads
Organize communication into patient conversation threads so teams can follow interactions over time.
Staff Replies
Allow staff to respond directly to patient conversations while maintaining communication history.
Conversation History
Maintain visibility into inbound and outbound communication across the patient interaction.
Unread & Follow-Up Visibility
Help teams identify conversations requiring review, follow-up or additional attention.
• PATIENTCOM AI AGENTS
PatientCom AI Agents support patient conversations across messaging and voice, helping healthcare organizations handle routine communication, understand patient intent, initiate workflows and involve staff when human assistance is needed.
SMS AI Agent
Support intelligent two-way patient conversations through messaging, identify patient needs, provide appropriate responses, initiate supported workflows and escalate when staff assistance is required.
Two-Way AI Conversations · Intent Recognition · Routine Patient Questions · Appointment Communication · Rescheduling Requests · Billing Questions · Prescription-Related Requests · Workflow Initiation · Staff Escalation
Voice AI Agent
Support inbound and outbound patient communication through intelligent voice conversations designed around healthcare operational workflows.
Inbound AI Conversations · Outbound AI Outreach · Appointment Reminders · Appointment Verification · Rescheduling Outreach · Billing Reminders · Follow-Up Communication · Conversation Transcripts · Staff Escalation
AI handles appropriate routine communication. Your team stays available when patients need people.
• UNDERSTAND THE CONVERSATION
PatientCom can identify the intent behind inbound patient communication and use that understanding to support routing, workflow automation and staff follow-up.
Patient Message → Intent Identified → Appropriate Response → Workflow Action → Staff Escalation When Needed
Appointment Confirmation · Appointment Cancellation · Reschedule Request · Billing Question · Prescription Request · General Inquiry · Other Requests
• PROACTIVE PATIENT COMMUNICATION
PatientCom gives organizations tools to automate routine outreach and manage targeted patient communication at scale.
Automated Outreach · Campaign Management · Appointment Reminders · Billing Reminders · Prescription Communication · General Outreach · Scheduled Communication · Message Templates
• PATIENT ACCESS & SCHEDULING
PatientCom supports communication around the appointment journey while helping scheduling-related patient requests move toward the appropriate workflow.
Appointment Reminders · Appointment Confirmations · Cancellation Requests · Rescheduling Requests · Scheduling Work Queues · Patient Follow-Up · Staff Review · AI-Assisted Scheduling Communication
Appointment → Patient Communication → Patient Response → Intent → Scheduling Workflow → Staff When Needed
• BILLING ENGAGEMENT
PatientCom helps organizations manage proactive billing communication while identifying patient billing questions that require additional assistance.
Billing Reminders · Balance Communication · Automated Billing Outreach · Billing Questions · AI Intent Recognition · Staff Escalation · Follow-Up Workflows · Billing Communication Status
• FROM CONVERSATION TO ACTION
PatientCom connects communication with operational workflows so supported patient interactions can lead to the appropriate next step rather than remaining isolated inside a conversation.
Patient Interaction ↓ Intent ↓ Automation ↓ Operational Workflow ↓ Staff Action When Needed
Automated Workflow Initiation · Scheduling Workflows · Billing Workflows · Follow-Up Workflows · Escalation Workflows · Staff Work Queues · Status Tracking
• COMMUNICATION OPERATIONS
Delivery Status Visibility
Track communication delivery status so teams can identify sent, delivered or failed communication where available.
Patient Opt-Out Management
Maintain patient communication opt-out information and prevent applicable outbound messaging workflows from communicating with opted-out numbers.
Failed Message Visibility · Communication Status Tracking · Message Source Visibility
• CONNECTED HEALTHCARE TECHNOLOGY
PatientCom’s integration capabilities help connect patient communication with healthcare and enterprise technology so information and workflows can move across a connected environment.
EHR Integrations · API Integrations · Scheduling Integration · Contact Center Integration · Enterprise Application Integration
Explore Integrations
• COMMUNICATION INTELLIGENCE
PatientCom provides dashboards and analytics designed to help organizations understand communication activity, patient intent and operational trends.
Communication Activity Overview
Communication Activity · Messages Sent · Failed Communication · Patient Intent Trends · Escalation Activity · Follow-Up Activity · AI Interaction Visibility · Scheduling Activity · Billing Communication Activity · Opt-Out Visibility
• BUILT FOR DIFFERENT HEALTHCARE ENVIRONMENTS
PatientCom can support communication across organizations with different locations, teams and operational workflows while maintaining a connected communication experience.
Multiple Locations · Location-Based Operations · Centralized Communication Visibility · Staff Workflows · Contact Center Operations · Practice Operations
COMMUNICATION
Unified Patient Inbox · Two-Way Messaging · Conversation Threads · Staff Replies · Communication History · Follow-Up Visibility
AI & INTELLIGENCE
SMS AI Agent · Voice AI Agent · Intent Recognition · Intelligent Escalation · AI Conversation History · Workflow Routing
OUTREACH
Automated Outreach · Campaign Management · Appointment Reminders · Billing Reminders · General Outreach · Message Templates
PATIENT ACCESS
Appointment Communication · Confirmations · Cancellation Requests · Rescheduling Requests · Scheduling Workflows · Staff Work Queues
OPERATIONS
Workflow Automation · Staff Escalation · Follow-Up Management · Delivery Status · Failed Message Visibility · Opt-Out Management
CONNECTED TECHNOLOGY
EHR Integrations · API Integrations · Scheduling Connectivity · Contact Center Connectivity · Enterprise Application Connectivity
ANALYTICS
Dashboards · Communication Activity · Intent Trends · AI Activity · Escalation Visibility · Operational Reporting
• EXPLORE PATIENTCOM
Discover how PatientCom can bring patient communication, AI, automation, workflows, integrations and intelligence together for your organization.
Backed by 25+ years of healthcare communication and contact center experience.
PatientCom
KEEP YOUR PATIENTS CONNECTED
Intelligent patient communication, AI-powered engagement and automation designed for modern healthcare organizations.
25+ years of healthcare communication and contact center experience.
PATIENT COMMUNICATION
Unified Patient Inbox
Two-Way Messaging
Automated Outreach
Campaign Management
Patient Follow-Up
AI & AUTOMATION
SMS AI Agent
Voice AI Agent
Intelligent Routing
Workflow Automation
AI Analytics
HEALTHCARE SOLUTIONS
Patient Access
Appointment Communication
Contact Centers
Billing Communication
Patient Engagement
PATIENTCOM
Platform
Integrations
Analytics
Who We Serve
About PatientCom
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